Privacy policy

Privacy Policy

1. INTRODUCTION

Welcome to Kora Culture. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, place an order, or interact with our services.

By using our website and services, you agree to the practices described in this Privacy Policy.

2. ABOUT OUR SERVICES

Kora Culture operates this online store to provide customers across the GCC with football jerseys, football apparel, accessories, and related products.

Our store is powered by Shopify. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with applicable data protection laws.

If there is any conflict between our Terms of Service and this Privacy Policy regarding personal information, this Privacy Policy will prevail.

3. PERSONAL INFORMATION WE COLLECT

We may collect the following information:

Contact Information

  • Full name

  • Billing address

  • Shipping address

  • Phone number

  • Email address

Payment Information

  • Payment details processed through secure payment providers

  • Transaction history

  • Order information

  •  

Device & Usage Information

  • IP address

  • Browser type

  • Device information

  • Website activity and interactions

  • Cookie and analytics data

4. HOW WE USE YOUR INFORMATION

We use your information to:

Process Orders

  • Confirm purchases

  • Process payments

  • Ship products

  • Manage returns and refunds

Customer Support

  • Respond to inquiries

  • Provide order updates

  • Resolve issues and disputes

Website Improvement

  • Improve user experience

  • Analyze website performance

  • Personalize content and recommendations

Security & Fraud Prevention

  • Detect fraudulent activity

  • Protect customer accounts

  • Maintain website security

Legal Compliance

  • Comply with applicable laws and regulations

  • Respond to lawful requests from government authorities

5. COOKIES & ANALYTICS

We use cookies and similar technologies to improve website functionality, remember customer preferences, analyze website traffic, and enhance your shopping experience.

You may disable cookies through your browser settings, although certain website features may not function properly.

6. DATA STORAGE & SECURITY

We take reasonable measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Your information may be stored and processed through Shopify and trusted third-party service providers that help us operate our business.

7. YOUR RIGHTS

Depending on your location, you may have rights regarding your personal information, including:

  • Access to your personal information

  • Correction of inaccurate information

  • Deletion of personal information where permitted by law

  • Withdrawal of marketing consent

  • Requesting information about how your data is processed

To exercise any of these rights, please contact us using the information below.

8. THIRD-PARTY SERVICES

We may use trusted third-party providers for payment processing, shipping, analytics, marketing, and website hosting. These providers may collect and process information as necessary to perform their services.

We encourage you to review their privacy policies where applicable.

9. CHILDREN'S PRIVACY

Our products and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

11. CONTACT US

If you have any questions about this Privacy Policy or your personal information, please contact us:

Kora Culture

Email: [YOUR EMAIL]

Phone: [YOUR PHONE NUMBER]

Website: [YOUR WEBSITE]