Shipping policy

Shipping Policy

Last Updated: June 2026

At Kora Culture, we strive to deliver your football kits and apparel quickly and reliably across the GCC.

1. Shipping Regions

We currently ship to the following countries:

Gulf Cooperation Council (GCC)

Saudi Arabia
United Arab Emirates
Qatar
Kuwait
Bahrain
Oman

North America (NA)

United States
Canada
Mexico

We may expand shipping destinations in the future at our discretion.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Processing includes:

Order verification
Product preparation
Packaging
Shipment dispatch

Orders placed during weekends, public holidays, or promotional periods may require additional processing time.

3. Shipping Times

Estimated delivery times:

GCC Countries

1–3 business days

North America

2–3 business days

Delivery times are estimates only and are not guaranteed.

Delays may occur due to customs processing, carrier issues, weather conditions, public holidays, or other circumstances beyond our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

Delivery destination
Order size and weight
Shipping method selected

Any applicable customs duties, taxes, VAT, or import fees imposed by the destination country are the responsibility of the customer.

5. Customs & Import Duties

For orders shipped outside Saudi Arabia, customers are responsible for:

Complying with local import regulations
Paying any customs duties, taxes, VAT, or brokerage fees
Providing any documentation required by customs authorities

Kora Culture is not responsible for delays caused by customs inspections or clearance procedures.

6. Address Accuracy

Customers are responsible for providing accurate shipping information.

Kora Culture is not responsible for:

Delays caused by incorrect addresses
Failed deliveries due to incomplete information
Additional shipping costs resulting from address errors

If an order is returned due to an incorrect address, additional shipping charges may apply for reshipment.

7. Risk of Loss

Ownership and responsibility for the order transfer to the customer once the shipment has been handed over to the shipping carrier.

While we will do our best to assist with delivery issues, Kora Culture is not responsible for delays, loss, theft, or damage occurring after the carrier has taken possession of the shipment.

8. Delivery Issues & Claims

If your order arrives damaged, incorrect, or incomplete:

Contact us within 24 hours of delivery.
Include your order number and supporting photos.

Claims submitted after this period may not qualify for replacement, exchange, or refund.

9. Force Majeure

Kora Culture shall not be held liable for delays or failure to deliver due to circumstances beyond our reasonable control, including but not limited to: